1. Introduction This Privacy Policy outlines how See You Thru (referred to as “we,” “our,” and “us”) collects, uses, and manages your personal information. “Personal information” means any information or opinion about an identified individual or one who can be reasonably identified. This policy applies to all interactions with us, including via our website located at www.seeyouthru.com.au. We review this policy regularly to ensure compliance with current legal standards. For the latest version, please visit www.seeyouthru.com.au/privacypolicy or request a copy by contacting our Practice Manager at 02 7909 6559. This policy was last updated on 1 January 2025.

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2. Open and Transparent Management We are committed to complying with the Privacy Act 1988 (the “Act”), Australian Privacy Principles (“APPs”), and other relevant legislation. Our practices are designed to ensure the confidentiality and security of your personal information while remaining open and transparent in how we manage it.

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3. Anonymity and Pseudonymity Where lawful and practical, you may interact with us anonymously or using a pseudonym. However, this may limit our ability to provide certain services to you. Accurate personal details are required for effective assessment, diagnosis, and treatment.

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4. Collection of Personal Information

4.1 Types of Information Collected We collect personal information from clients, contractors, suppliers, and other business associates to provide quality services. This includes names, contact details, and information necessary for assessment, diagnosis, and treatment.

4.2 Collection Requirements We only collect personal information that is reasonably necessary for our functions or activities or as required by law.

4.3 Sensitive Information Sensitive information (e.g., health, race, ethnicity) is only collected with your consent and when necessary for our services, unless exceptions under the Act apply.

4.4 Methods of Collection We collect personal information directly from you through various means, including forms, correspondence, and our website. Cookies may also be used to enhance your browsing experience, and you can configure your browser to disable cookies.

4.5 Collection from Third Parties If we receive unsolicited personal information, we will determine its relevance and, if necessary, de-identify or destroy it as required by law.

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5. Use and Disclosure of Personal Information

5.1 Primary Purpose Personal information is used solely for the purpose for which it was collected.

5.2 Secondary Purpose We will only use or disclose your personal information for secondary purposes with your consent or as permitted by the Act.

5.3 Direct Marketing We may use your personal information for direct marketing if you have provided consent or if you would reasonably expect this use. You can opt out of direct marketing at any time by contacting us.

5.4 Cross-Border Disclosure We may disclose your information overseas if reasonable steps are taken to ensure equivalent protection under the Act or with your consent.

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6. Security of Personal Information

6.1 Protection Measures We take reasonable steps to safeguard your personal information from misuse, interference, and unauthorised access or disclosure.

6.2 Data Retention and Destruction Personal information no longer required for lawful purposes will be securely destroyed or de-identified.

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7. Access and Correction

7.1 Accessing Your Information You can request access to your personal information by contacting us. Access may be denied under specific circumstances outlined in the Act, and we will provide reasons for any denial.

7.2 Correcting Your Information We will correct any inaccuracies in your personal information upon request. If correction is declined, we will provide written reasons and inform you of available complaint mechanisms.

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8. Links to Third-Party Websites Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies.

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9. Making a Complaint If you have concerns about our handling of your personal information, please contact our Practice Manager on 02 7909 6559. We aim to resolve complaints within 30 days. If unresolved, you may escalate the issue to the Office of the Australian Information Commissioner.

By interacting with See You Thru, you acknowledge and consent to the practices outlined in this Privacy Policy.